Delete your account in the app
You can delete your Wastenify account from Settings:
- Open the Wastenify app and sign in to your account.
- Go to Settings.
- Scroll to the bottom of the Settings page.
- Tap Delete account.
- Confirm that you want to delete your account.
Uninstalling the app does not delete your account or its data.
Request deletion without the app
You can also request deletion of your Wastenify account and associated personal data by emailing contact@wastenify.com with the subject Wastenify account deletion request. Include the phone number linked to your account so we can identify it.
We may need to verify that the account belongs to you before processing your request. Never send your password, mobile-money PIN, or verification codes. You do not need to reinstall the app to make an email request.
What information is deleted?
Account deletion covers your account and the personal information associated with it, subject to the retention exceptions below. Depending on how you have used Wastenify, this includes:
- Your profile and contact details, such as your name and phone number.
- Your saved addresses, pickup instructions, and collection preferences.
- Your booking and pickup history and associated location information.
- Your support messages and other personal information you have provided.
- Your account-linked notification and device information.
- For collectors, your vehicle details, verification information, and collection and disposal records.
Information that may be kept
Some records may need to be retained after account deletion, as described in our Privacy Policy:
- Payment and accounting records needed for financial, tax, reconciliation, or dispute obligations.
- Booking, collection, location, and disposal records needed to resolve outstanding service issues or investigations.
- Collector verification, support, and security records needed for legal obligations or unresolved claims.
These records are kept only as long as needed for the relevant purpose or legal obligation, then deleted or de-identified. We limit the use of retained records to the reason they must be kept.
When handling your request, we will explain any information that must be retained and how outstanding payments or recurring bookings will be handled. Contact contact@wastenify.com for information about your request and applicable retention periods.